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Profile: Rich Miles


Positions that Rich Miles has held:




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Rich Miles actively participated in the following events:


(8:50 a.m.): Flight 175 Attendant Reports Plane Has Been Hijacked; United Headquarters Informed      Complete 911 Timeline

Robert Fangman.
Rich Miles, manager of United's Chicago system operations center, receives a call from a mechanic at an airline maintenance center in San Francisco. (This center takes in-flight calls from flight attendants about broken items.) The mechanic informs Miles that a female flight attendant from Flight 175 has just called to report, “Oh my God. The crew has been killed, a flight attendant has been stabbed. we've been hijacked.” Then the line goes dead. A dispatcher monitoring the flight then sends messages to the plane's cockpit computer but gets no response. [9/11 Commission Report, 1/27/04; Wall Street Journal, 10/15/01; Boston Globe, 11/23/01] This information is quickly relayed to United's headquarters. [9/11 Commission Report, 1/27/04] There is no published record identifying this female flight attendant. According to published accounts, a male flight attendant, Robert Fangman, calls from this flight at some unknown time. [CNN, 5/28/04] It is unclear whether the mechanic (or Miles) confused the gender of the caller, or two different attendants call from this flight. [CNN, 5/28/04]
People and organizations involved: Rich Miles, Robert Fangman

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