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Profile: Vanessa Minter

 
  

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Vanessa Minter actively participated in the following events:

 
  

(8:21 a.m.): Flight 11 Attendant Ong Phones in Hijack Report, Officials Doubt Validity      Complete 911 Timeline

      
Betty Ong.
Flight 11 attendant Betty Ong calls Vanessa Minter, an American Airlines reservations agent in North Carolina, using a seatback Airfone from the back of the plane. Ong speaks to Minter and an unidentified man for about two minutes. Then supervisor Nydia Gonzalez is patched in to the conference call as well. Ong says, “The cockpit's not answering. Somebody's stabbed in business class and ... I think there's mace ... that we can't breathe. I don't know, I think We're getting hijacked.” A minute later, she continues, “And the cockpit is not answering their phone. And there's somebody stabbed in business class. And there's ... we can't breathe in business class. Somebody's got mace or something ... I'm sitting in the back. Somebody's coming back from business. If you can hold on for one second, they're coming back.” As this quote shows, other flight attendants relay information from the front of the airplane to Ong sitting in the back, and she periodically waits for updates. She goes on, “I think the guys are up there [in the cockpit]. They might have gone there—jammed the way up there, or something. Nobody can call the cockpit. We can't even get inside.” The first four and a half minutes of the call is later played in a public 9/11 Commission hearing. Ong apparently continues speaking to Gonzalez and Minter until the plane crashes. [New York Observer, 2/11/04; 9/11 Commission Report, 1/27/04] 9/11 Commissioner Bob Kerrey, who has heard more recordings than have been made public, says that some officials on the ground greet her account skeptically: “They did not believe her. They said, ‘Are you sure?’ They asked her to confirm that it wasn't air-rage. Our people on the ground were not prepared for a hijacking.” [New York Times, 4/18/04 Sources: Bob Kerrey]
People and organizations involved: Betty Ong, Nydia Gonzalez, Vanessa Minter
          

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